Shipping and Policies

Prices: Prices listed on this site are current as of January 1, 2006. Prices listed herein represent discounted amounts from our current Master Price List.  Due to the wide selection of products offered, prices may change without notice. We also reserve the right to make corrections in the event of a misprint.

Shopping Cart:  Our shopping cart is hosted on a remote secure server that enlists 128 bit encryption technology.  You can be assured that your sensitive information is secure.  Your privacy is important to us.  If for any reason your browser indicates that your connection is not secure when submitting your order, please contact us at once.

Open Account Terms: Terms of net 15 days shall be extended to fire departments, cities and governmental agencies in good standing.  If you have an existing open account, all that is required is when ordering via the internet is a Purchase Order number.  Upon submission of your order Warthog Products, Ltd. will verify your account information prior to processing the order. We encourage new business customers placing their first order to forward their credit application for credit approval, or make payment with check, credit card or wire transfer in advance. This can help reduce any shipping delays that may occur during the credit review process.  Governmental orders require a purchase order.  Past due accounts may be charged a 1.5% monthly late charge.

Orders Placed By Individuals: All individual orders must be accompanied by full payment (check, money order or credit card) plus shipping charges and applicable state tax (IL residents only, 6.75%).

Credit Cards: Our credit card orders are processed by Chase Merchant Services.  We accept Visa, Discover, Master Card.  Sorry, we do not accept American Express cards.  Your order information is protected by Verisign SSL Security.  You are assured that your connection is secure by viewing your address bar.  The site address you are on should start with https://.  Please contact us if you have any questions.  We do not bill your credit card until your order ships.

Delivery Policy: Continental U.S. orders are shipped for speed, convenience and economy. Sorry, we do not ship outside the United States. Shipments to Alaska and Hawaii require additional charges.  Some restrictions apply because of quantity, weight, shape or size. Shipping charges for orders being delivered in the Continental United States will be calculated based on “Value Of Merchandise.” There may also be additional charges for certain goods deemed to be hazardous in which case you will be informed. Many items¹ may require additional shipping charges. If the items you are ordering require extra shipping, we will notify you when your order is received. 

Standard Shipping Charges
$25.01-$50.00	$9.95
$50.01-$100.00	$13.95
$100.01-$200.00	$17.45
$200.01-$300.00	$21.95
$300.01-$400.00	$22.95
Over $400.00	6% of order

 ¹  Some items which require extra shipping are: hooks & tools, fire hose, foam, cribbing and salvage covers. 

Most items will ship F.O.B. from Lombard, IL via UPS Ground or USPS.  Items that are over 70 lbs. or have and overall measurement in excess of 108” will be shipped motor freight.

Price Quote/Special Products: If you are purchasing products in large quantities or are in need of a special or new product which is not found in our site, we will be happy to provide you with a special price quote.  Please contact us via our contact form for more information.

Damaged Goods:  In the event you receive a damaged or short shipment, you must immediately file a claim with the carrier. Under ICC regulations this claim is the consignee's (your) responsibility. Please contact us at 1-888-223-5566 or info@thewarthog.com for assistance.

Returns:  When returning any part of your order, please contact us at 1-888-223-5566 or info@thewarthog.com and include your order number and the specifics of your situation.  Please note that you must contact us prior to returning any merchandise.  Carefully repackage the merchandise using the original packing material if possible, to prevent damage in transit.  All items that are returned must be in the same condition as they were when delivered. Returned items may be subject to a handling charge of 15%.

 Packages can be sent to:

                        Warthog Products, Ltd.
                        228 W. Morris
                        Lombard, IL 60148

Please insure it for its full value and keep all your postal and insurance receipts.